Privacy policy
PRIVACY POLICY
Last updated: 30 April 2026
Busy Book operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Busy Book is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services or otherwise communicate with us.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.
Personal Information We Collect
We may collect the following types of personal information:
- Contact details (name, address, billing address, shipping address, phone number, email address)
- Financial information (payment card details, transaction details)
- Account information (username, password, preferences and settings)
- Transaction information (items viewed, added to cart, purchased, returned, or cancelled)
- Communications with us (customer support inquiries)
- Device information (device type, browser, IP address, unique identifiers)
- Usage information (how you interact with our Services)
How We Collect Your Information
We collect personal information:
- Directly from you when you create an account, place an order, or contact us
- Automatically through our Services via cookies and device data
- From service providers such as payment processors, fulfillment partners, and analytics providers
How We Use Your Information
We use your personal information to:
- Process and fulfill your orders, including sending order confirmations and shipping updates
- Process payments and prevent fraud
- Manage your account and provide customer support
- Send marketing communications (you may opt out at any time)
- Improve and personalise your shopping experience
- Comply with legal obligations
How We Share Your Information
We may share your personal information with:
- Shopify, as our e-commerce platform provider
- Third-party service providers who assist us in operating our store (e.g., payment processors, shipping carriers, fulfilment partners)
- Marketing and analytics partners
- Authorities where required by law
We do not sell your personal information.
Your Rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to or restrict certain processing
- Lodge a complaint with your local data protection authority (in Australia, the Office of the Australian Information Commissioner — oaic.gov.au)
To exercise any of these rights, please contact us at info@busybook.com.au.
Cookies
We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie settings through your browser.
Data Retention
We retain your personal information for as long as necessary to provide our Services, comply with legal obligations, and resolve disputes.
International Transfers
Your information may be transferred to and stored in countries outside Australia. Where this occurs, we take steps to ensure your information is protected in accordance with applicable privacy laws.
Children's Privacy
Our Services are not directed at children under the age of 13. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Busy Book
📧 info@busybook.com.au
📞 +61403821846
📍 17B Stradbroke Street, Norlane VIC 3214, Australia